AI Support for MVNOs
and Resellers

Offshore teams can only work with the tools and access they're given. Most read from FAQ articles and escalate anything that requires system access. Amplify connects directly to your BSS and OCS, so it can look up subscriber profiles, check payment history, process refunds, activate SIMs, and verify port-in status without human involvement. Your offshore team reads the script. Amplify executes the fix. The result: 73% of tickets resolved without any agent touching them, at $1.50 per resolution instead of $8 to $15.

Amplify handles the full range of MVNO and prepaid carrier support tickets: SIM and eSIM activation issues, number porting (port-in status checks, port-out account number and PIN requests per FCC requirements), billing inquiries (balance after top-up, auto-pay failures, duplicate charges), refund processing, plan changes with proration, SIM swaps and device changes, payment method updates, account access and portal login issues, coverage and network questions, international calling and roaming add-ons, family plan and additional line setup, and invoice generation. These cover approximately 85% of all inbound tickets for a typical MVNO.

That depends on the level of system access you provide. If Amplify has access to your BSS and OCS, it can execute real actions: process refunds to the original payment method, provision SIMs, update plans, and generate invoices. If access is limited, Amplify still drafts accurate responses with real subscriber data and queues the actions for your team to execute with one click. During onboarding, we work with your team to understand your systems, configure what the AI can access, and set guardrails for every action type. You control the level of autonomy.

No. Amplify is designed to amplify your existing team, not replace them. It handles the routine, repetitive tickets that consume most of your agents' time (billing inquiries, activation issues, porting status checks) so your team can focus on complex cases that genuinely need human judgment: VIP account issues, regulatory complaints, technical escalations, and relationship-building conversations. Think of it as giving your 5 best agents the output capacity of 50. Your team stays. They just become dramatically more effective.

About 10 minutes. Connect your ticketing system and BSS via OAuth or API, and Amplify automatically scans your knowledge base, plan catalog, and resolved ticket history to learn how your team handles each ticket type. There is no manual training, no scripting, and no multi-week implementation. You can also use Amplify's built-in platform if you don't have an existing helpdesk. Your first AI-drafted ticket typically appears within minutes of connecting.

Over 100 languages natively, including Spanish, Tagalog, Mandarin, Hindi, Arabic, Vietnamese, Korean, and Portuguese. This is critical for prepaid carriers serving diverse subscriber bases. The AI responds in whatever language the subscriber writes in, with the same accuracy and quality as English responses. No bilingual agent hiring required. Subscribers who previously waited 2x longer for support in their language now get the same speed and quality as English-speaking subscribers.

Amplify is built with a 6-layer verification system that validates every action before execution. Every action the AI takes is logged in a complete audit trail, including what data was accessed, what was executed, and who approved it. For sensitive actions like providing account numbers, processing refunds above a threshold, or making account changes, you configure exactly which actions require human approval and which can be automated. The specific compliance requirements depend on your systems and regulatory environment, and we work with your team during onboarding to configure guardrails that match your policies.

Pricing depends on your ticket volume, systems, and the level of automation you need. We offer a free 14-day pilot so you can test with real tickets before committing. No setup fees, no per-seat charges, and the system goes live in about 10 minutes. Talk to our team to discuss pricing for your specific operation.